Agent Wheels
Returns Made Clear
Review our return guidelines for wheels, tires, and accessories before sending an item back. We aim to keep the process straightforward, fast, and transparent.
Return Guidelines
Please inspect your order on arrival and contact us promptly if something is incorrect, damaged, or incomplete. Return eligibility may vary by product type and order status.
What items can be returned?
Most unused, unmounted, and uninstalled items in original packaging may be eligible for return. Custom orders, special-order products, mounted tires, and used items are typically non-returnable.
How long do I have?
Return requests should be submitted within the return window stated on your order or invoice. Contact Agent Wheels as soon as possible so we can confirm eligibility and next steps.
Do I need authorization?
Yes. Please request return authorization before shipping anything back. Unauthorized returns may be delayed, refused, or subject to additional processing.
Who pays return shipping?
Unless the return is due to our error or a verified shipping issue, return shipping is generally the customer’s responsibility. Original shipping charges are usually non-refundable.
How should items be packed?
Send items back in their original packaging with all hardware, accessories, and documentation included. Products must be protected in transit to avoid damage-related deductions or denial.
When are refunds issued?
Approved refunds are typically processed after inspection. If the item meets return requirements, the refund is issued to the original payment method, less any applicable fees or shipping costs.
FAQ
Common Return Questions
A few important notes can help you avoid delays and make sure your return request is handled correctly.